Guide: IT/MSP

When you hire a tech company for Managed Services, they go beyond just fixing what's broken. Instead, they take a proactive approach and install software to monitor your entire network and all devices. These services come with a monthly fee but should cover all your tech support needs.

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Catalyit's Advice

If available, choose a company that offers monthly managed services, including cybersecurity, and not solely “break/fix” solutions.

 

Look for quick response times and 24/7 emergency service.

 

Choose a company with multiple techs that work full-time. Stay away from one-person shops and “on-the-side” techs.

 

Look for technical certifications.

 

Find a tech company that has worked with insurance agencies.

Steve Anderson's Take

“Find the most qualified support tech company that will serve your area. Be sure to get references and check them out thoroughly. Your expertise is insurance – don’t find the cheapest solution and think you will save money, much like you don’t sell your clients the most inexpensive insurance solution. The solution that is proactive and detects problems before they exist is always the best option.

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Steve Anderson

Catalyit Co-founder & CEO

The Players

Take a closer look at all your available options by visiting their profiles.

Archway Computer

Archway Computer specializes in cutting-edge Managed Services/IT support and cybersecurity solutions for independent agencies of all shapes and sizes.

Rhodian Group

Rhodian provides IT, cybersecurity, and compliance services to keep you compliant and protected from cyber threats.

More Options

2023 State of Tech Report

Catalyit partnered with Big I state associations to survey 465 independent insurance agencies across the US and gather information about their tech stack and satisfaction.

44% Yes
Does your agency use a full-service IT/Managed Service Provider (MSP)?
Most Used % Use Avg. Rating
Local IT Service Provider (MSP) 67% 4.4
Managed In-House 9% 4.2
Archway Computer 3% 4.4
Motiva 2% 3.3
ACP Technologies 2% 3.7
Kite Technology 2% 4.7
Midwest IT 1% 5.0
Rhodian Group 1% 5.0
Other 16% 4.3

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