Every agency needs to understand the distinction between IT services and cybersecurity, as well as how these two areas work together. Both are essential, but they serve different purposes.
- IT (Information Technology): Manages, maintains, and optimizes the technology infrastructure, including hardware, software, networks, and systems, that keep operations running smoothly.
- Cybersecurity: Protects that infrastructure from threats like breaches, ransomware, and unauthorized access.
Think of IT as keeping the lights on, and cybersecurity as making sure no one breaks in.
What Do MSPs Handle?
Managed Service Providers (MSPs) are the backbone of IT for many agencies. Their core responsibilities include:
- Managing network infrastructure
- Updating software and patching systems
- Providing technical support
- Monitoring performance and uptime
Most MSPs offer basic security such as antivirus software, firewall management, and system patching. However, their primary focus is on operational efficiency, rather than advanced threat defense.
What Do MSSPs Handle?
Managed Security Service Providers (MSSPs) go deeper. They specialize in advanced cybersecurity, including:
- 24/7 threat monitoring and incident response
- Vulnerability testing and risk assessments
- Compliance oversight (NIST, CIS Controls, HIPAA, etc.)
- Security program design and penetration testing
MSSPs often run Security Operations Centers (SOCs) that continuously monitor your digital environment using AI, machine learning, and threat intelligence.
Where IT and Cybersecurity Gaps Happen
Even with MSPs and MSSPs in place, agencies often face gaps:
- Poor communication between IT and security teams leads to missed vulnerabilities.
- Unclear responsibilities mean MSPs handle patches, but not full risk assessments, while MSSPs secure systems but may miss business workflows.
- Overlap or blind spots result in wasted resources or unprotected areas.
Bridging these gaps requires clear alignment and defined roles.
Strategies by Agency Size
Every business needs a different IT and security setup.
Small Agencies
- Rely on MSPs that bundle in cybersecurity basics.
- Focus on essentials: antivirus, firewalls, secure email.
- Cost-effective and simple.
Mid-Sized Agencies
- Engage both an MSP and an MSSP.
- Appoint an internal IT or security contact to coordinate between them.
- Balance operational efficiency with advanced threat defense.
Large Enterprises
- Build internal IT and cybersecurity teams.
- Augment with MSPs and MSSPs for specialized functions.
- Conduct regular risk assessments, compliance audits, and vulnerability scans.
Building a Comprehensive Cybersecurity Plan
Every agency, big or small, should create a cybersecurity roadmap.
Key steps:
- Risk assessment: Identify vulnerabilities and rank impact.
- Framework alignment: Use CIS Controls or NIST guidelines.
- Ongoing vulnerability management: Continuous monitoring and updates.
- Incident response playbook: Define who does what when a breach happens.
- Staff training: Build awareness to reduce human error.
This combination ensures systems stay efficient and secure.
Takeaway
IT keeps your business running. Cybersecurity keeps it safe.
To win, agencies must align both sides, close gaps, clarify roles, and invest in a scalable plan.
For more, watch: IT vs. Cybersecurity