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Catalyit Coffee Chat with Marble Box

Written by Casey Nelson | March 25, 2025

The Rundown

Marble Box is blending automation and human know-how to boost efficiency without cutting corners on service or security.

The Context

  • Marble Box helps agencies outsource support functions while protecting core strengths: great coverage, strong client service, and employee care.
  • Their model includes dedicated assistants, backup staffing, and insurance-specific knowledge to ensure continuity and quality.
  • AI and automation improve speed and efficiency — but humans still steer the complex decisions.
  • Cybersecurity is non-negotiable: client data protection is a top priority.
  • Challenges like client profitability analysis and change management are front and center for agencies.

Why it Matters

As insurance agencies face mounting pressure to do more with less, Marble Box offers a hybrid solution: keep your core, offload the rest. Their model proves that tech and talent aren’t at odds — when balanced well, they make each other better.

Watch now to see how Marble Box can work for you!