Align Your Team and Drive Clarity.
The Change Management Masterclass is a structured, hands-on program designed to help independent insurance agencies successfully plan, lead, and implement meaningful change.
Over six weeks, participants don’t just learn concepts, they build a real change initiative step-by-step that’s tailored to their agency.
Who Should Attend
This course is designed for professionals responsible for driving or supporting change within an agency, including:
- Agency Owners & Principals
- Operations Leaders
- Department Managers & Team Leads
- Project or Initiative Owners
- High-potential employees involved in process improvement
Recommended Experience Level
No formal change management background required. This course is ideal for:
- Leaders with practical experience but no formal framework
- Teams who have struggled to implement change successfully
- Agencies preparing for technology, workflow, staffing, or compensation changes
What You'll Learn
Participants follow a structured progression that mirrors how successful change actually happens.
The course will be a combination of live sessions and self-paced modules, with weekly assignments tied directly to your change initiative. Participants should expect a time commitment of about 1–2 hours per week.
Week-by-Week Focus
Prework
Assess your agency and identify a real change opportunity
Define the Change
Clarify the problem, scope, and success metrics
Understand the Current State
Map processes, identify gaps, and uncover root causes
Lead the Change
Navigate stakeholders, resistance, and communication
Design the Change
Build a practical future-state process and implementation plan
Refine & Reinforce
Strengthen your plan and ensure sustainability
Present & Close
Present your change plan and receive feedback
What Makes This Different
Built Around Your Agency
Structured but Practical
Focus on Execution
People-Centered Approach
What You'll Walk Away With
- A fully developed change plan ready to implement
- A clear understanding of current vs. future state processes
- Defined roles, stakeholders, and communication strategy
- A practical implementation roadmap
- Measurable success metrics and tracking approach
- Increased confidence in leading change within their agency
Ideal Outcomes for Agencies
Agencies that participate can expect:
Improved operational efficiency and clarity
Stronger alignment across teams
Reduced resistance to change
More successful implementation of key initiatives
Better decision-making around priorities and execution
Ready to Get Started?
Participants should come prepared to: