BPO-E&O Policy?

Yes

BPO-Minimum term of engagement

One Year

BPO-Operations center/team based

[United States, India]

BPO-Agency able to interview and select support staff

Yes

BPO-Staff located only on-site?

Yes

BPO-Background check as part of your hiring process?

Yes

BPO-Contract termination process?

Yes

BPO-Ideal agency size to work with

[6-10, 11-25, 26-50, 51+]

BPO-Cybersecurity policies/measures?

Yes

BPO-Outsourcing services provided

[Policy Processing & Servicing, Renewals, New Business]

BPO-AMS familiar with

All

BPO-Minimum term of engagement required?

Yes

BPO-Quality control/reviews/accountability for your staff?

Yes

BPO-Onboarding time

Less than a week

BPO-Staff device policies

[Devices used are company-owned, Company has control of the computer, Staff are blocked from downloading and saving files, Company uses a third-party for security protection, Company provides VPN and/or encryption between devices, Company provides real-time monitoring of staff devices, Devices are only connected via ethernet cable]

BPO-Agency data stored on your network?

Yes