Insurance-focused Business Process Outsourcing (BPO) and Tech-Enabled Services for operational efficiency and digital transformation.

Our Insurance Backoffice Services help independent agents and brokers streamline operations, reduce overhead, and stay focused on growth by delivering:

• Claims processing support – including FNOL intake, document validation, subrogation assistance, and claims tracking
• Policy administration outsourcing – covering policy issuance, renewals, endorsements, cancellations, and policy documentation
• Underwriting assistance – through data pre-fill, risk segmentation, and rule-based eligibility verification
• 24/7 customer service operations – offering multichannel support via phone, email, and chat to enhance policyholder experience
• Certificate of Insurance (COI) management – including COI issuance, loss run report handling, and compliance documentation
• AMS and CRM platform support – with expert handling of data cleansing, migration, and system enrichment
• Producer back-office support – to accelerate quote-to-bind processes and eliminate operational bottlenecks
• Scalable staffing models – enabling agencies to expand capabilities without the burden of hiring or training in-house teams
• Enterprise-grade data protection – backed by HIPAA, PCI DSS, ISO 9001:2015, ISO/IEC 27001:2013, and SOC 2 Type II certifications, ensuring security and audit readiness