Catalyit Premium Partner Since August 2025 | Last Updated August 2025

Lava Automation provides insurance agencies with highly trained Virtual Assistants to manage back-office and customer service tasks, such as policy servicing, renewals, data entry, client communications, claims follow-up, and appointment scheduling, freeing agency owners to focus on growth. In addition, we design, implement, and support workflow automations through a 60-day build sprint and up to a year of adoption support, integrating tools like Zapier, VOIP systems, and conditional forms to connect systems, streamline operations, enhance customer experience, and improve efficiency.

Features & Quick Stats

Best for

PL and CL agencies

30-45 daysAvg. Onboarding Time

Key Features

  • Handle repetitive & time-consuming tasks to free up your time
  • Access skilled talent from around the world
  • More cost-effective than hiring a full-time employee
  • Flexibility to scale support up or down depending on your business demands
  • Claims processing, underwriting, policy administration, & customer service
  • Unlimited campaigns
  • DFY content writing
  • Full business vision
  • Data security
  • AI management

Core Business

Agency optimization through technology implementation and offshore staffing.

How $50 Million Blueprint by Lava with Virtual Assistants Helps Independent Agents & Brokers

Reduce manual outreach and stuff slipping through the cracks while outsourcing the busy work. Simply put increase revenue while cutting costs.

  • Virtual Assistant (VA) Staffing: We provide highly trained Virtual Assistants to insurance agencies across the U.S., helping them handle time-consuming back-office and customer service tasks so agency owners and producers can focus on growth. Our VAs handle a variety of tasks such as policy servicing, renewals, data entry, client communications, claims follow-up, and appointment scheduling.
  • Automation Solutions: We design, build, and manage workflow automations that streamline agency operations, improve customer experience, and increase efficiency. We conduct a 60 days sprint to build the entire process out, and then remain on for up to 1 year to ensure adoption. This includes third-party Integrations such as Zapier, VOIPs, and conditional forms to link disparate systems.

AI Capabilities

If our clients are using tools that integrate with their current platform, we'll assist with the integration.

 

Partnerships

We have several SIAA master agency partnerships

 

Certifications & Awards

SOC 2 Type 1, in the process of our SOC 2 Type 2

 

Subscriber Deals

$500 off our automation setup.

Product Reviews

$50 Million Blueprint by Lava with Virtual Assistants Videos

Let's Talk Outsourcing with Lava Automation

Let's Talk Outsourcing with Lava Automation

$50 Million Blueprint by Lava with Virtual Assistants Resources

How to Build an Automation Roadmap for Your Insurance Agency: A Proven Automation Strategy

How to Build an Automation Roadmap for Your Insurance Agency: A Proven Automation Strategy

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LAVA Automation: Freeing Agents from Busywork to Focus on Clients

LAVA Automation: Freeing Agents from Busywork to Focus on Clients

August 26, 2025 2 min read
Automating Cross-Selling and Upselling Opportunities

Automating Cross-Selling and Upselling Opportunities

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The Link Between Automation and Better Insurance Sales Performance

The Link Between Automation and Better Insurance Sales Performance

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How to Automate Your Follow-Up Process Without Losing the Personal Touch

How to Automate Your Follow-Up Process Without Losing the Personal Touch

April 17, 2025 6 min read
How to Choose, Implement, and Optimize Virtual Assistants for Your Insurance Agency

How to Choose, Implement, and Optimize Virtual Assistants for Your Insurance Agency

December 6, 2024 6 min read