IT Managed Services by Vine IT & Cybersecurity

IT Managed Services

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Joined November 2024 | Last Updated March 2026

We help independent insurance agencies stay operational, secure, and compliant so they can serve clients without interruption.
Agencies depend on constant access to AMS systems, email, and carrier portals. Even small disruptions delay quotes, impact renewals, and create friction for your team and your clients. We proactively manage, secure, and support your environment so your producers, CSRs, and leadership team can stay focused on growth and client service.

Features & Quick Stats

Key Features

Managed IT Services:

  • US-based Helpdesk (8am-8pm EST, 7 days/week)
  • Microsoft 365/Google Workspace Backups
  • Automated Server/Cloud Data Backups with Disaster Recovery Planning
  • 24/7 Monitoring
  • Hardware Procurement
  • Automated Onboarding/Offboarding (M365 Environments)
  • Antivirus & Malware Protection
  • Hardware Lifecycle Planning
  • Routine Meetings to Review Security Reporting and Plan Ahead

Cybersecurity:

  • Ai-Powered Email Security
  • Ai-Powered Device Security
  • Identity Threat Detection & Response
  • Employee Security Awareness Training/Customized Phishing Campaigns
  • Secure Remote Access
  • Privileged Access Management
  • Network Security & Infrastructure Monitoring
  • MFA Implementation
  • Incident Response
  • Centralized Password Manager

Core Business

IT Support & Cybersecurity

How IT Managed Services Helps Independent Agents & Brokers

Technology in an agency is not just infrastructure. It directly impacts revenue, retention, and reputation.

When systems are slow or unavailable, quotes are delayed, renewals get compressed, client experience suffers, and staff productivity drops. Agencies depend on consistent access to their AMS, email, and carrier systems to operate effectively.

Vine designs and supports environments that keep your agency running smoothly day to day, not just when something breaks. We ensure reliable system access, provide fast and responsive support, and proactively maintain your environment to prevent disruptions before they impact your team. You also gain clear visibility into your technology and overall risk posture, so there are no surprises.

Cybersecurity is a core part of that foundation. It is no longer optional. Carriers, regulators, and cyber insurance policies now expect agencies to demonstrate strong controls, including multi-factor authentication, employee training, endpoint protection, backup and recovery, and ongoing risk management.

More importantly, your clients trust you with sensitive personal and financial information. A security incident is not just a technical issue. It affects trust, retention, and your reputation.

We help agencies reduce the risk of ransomware and data breaches, meet evolving requirements from carriers and insurers, protect client data, and recover quickly if an incident occurs. Security is built into everything we do, not layered on after the fact.

Our approach is proactive and structured. We continuously monitor your systems, address risks early, and standardize your technology to reduce complexity. When your team needs support, they get fast, clear answers from people who understand how agencies operate.

The goal is consistency. No unnecessary complexity. No chasing down IT issues. Just a stable, secure environment that allows your team to focus on serving clients and growing the agency.

 

AI Capabilities

We use AI and automation to improve how your agency is protected and supported, not to add complexity or noise.
On the security side, we leverage platforms like Huntress for EDR, MDR, and ITDR, along with IRONSCALES for email security. These tools use AI to detect abnormal behavior, identify threats early, and respond quickly to potential incidents. This allows us to catch issues that traditional tools miss and take action before they impact your agency.
Email remains one of the most common entry points for attacks. With AI-driven analysis and response through IRONSCALES, we are able to identify phishing attempts, remove malicious messages, and reduce risk without relying solely on end users to catch threats.
Operationally, we use automation to create consistency and reduce delays. Onboarding and offboarding processes are standardized and automated to ensure access is set up correctly, security controls are applied, and nothing is missed when employees join or leave your agency.
Within our support process, we use AI to improve efficiency and response quality. Tickets are triaged and prioritized based on urgency and impact, helping us respond faster to issues that affect your ability to serve clients. Our team also uses AI-assisted workflows to streamline repetitive tasks, reduce resolution time, and maintain a high level of service consistency.
The result is faster response, stronger protection, and a more consistent experience for your team without adding friction to your day-to-day operations.

 

Partnerships

We are the preferred IT Partner for the Florida Association of Insurance Agents and The St. Pete Bar Association. We work closely with the St. Pete Economic Development Corporation and the St. Pete Chamber of Commerce. We are heavily involved with the St. Pete Police Athletic League and Phoenix House Florida.

 

Certifications & Awards

Certified Cybersecurity Auditor through ISACA, CompTIA Project + CompTIA Network + CompTIA A+, Microsoft Certified Technical Specialist, Microsoft Certified Systems Engineer, Microsoft Certified Systems Administrator, Microsoft Certified Professional, Dell Enterprise Architecture Server Specialist, GitLabs - TeamOps Foundations, Oracle Cloud Infrastructure Machine Learning with Python IBM Cognitive AI

 

Subscriber Deals

 We will waive the onboarding project cost up to $5,000