Operationally Speaking with Casey Nelson
Operationally Speaking is where Casey breaks down the latest insurance tech trends and tools with a dash of humor and real-world insights—because running an agency shouldn’t feel like explaining memes to your parents.
Your Agency Tech Assessment Is Done. Here’s What the Analytics Reveal.

Your Agency Tech Assessment Is Done. Here’s What the Analytics Reveal.
March 10, 2026
1
min read
How Outsourcing Evolved: From Virtual Assistants to AI Power Partners

How Outsourcing Evolved: From Virtual Assistants to AI Power Partners
October 1, 2025
2
min read
The Future of RPA in Insurance: Trends to Watch
The Future of RPA in Insurance: Trends to Watch
October 1, 2025
2
min read
How to Get Started with RPA in Your Agency Today

How to Get Started with RPA in Your Agency Today
October 1, 2025
2
min read
Key Processes in Insurance That Can Be Automated with RPA

Key Processes in Insurance That Can Be Automated with RPA
October 1, 2025
2
min read
Preparing Your Team for RPA-Driven Workflows: A Learning Journey

Preparing Your Team for RPA-Driven Workflows: A Learning Journey
October 1, 2025
2
min read
Build the Foundation First: Why Strong Processes Must Come Before AI

Build the Foundation First: Why Strong Processes Must Come Before AI
September 28, 2025
2
min read
How One Insurance Leader Uses Technology to Amplify Humanity

How One Insurance Leader Uses Technology to Amplify Humanity
September 23, 2025
2
min read
A New Kind of Conversation at InsurTech NY

A New Kind of Conversation at InsurTech NY
September 9, 2025
1
min read
Execution Is Everything: Implementation Tips for Insurance Agencies

Execution Is Everything: Implementation Tips for Insurance Agencies
September 8, 2025
1
min read
Tech Strategy for Insurance Agencies: Start With the Problem, Not the Trend

Tech Strategy for Insurance Agencies: Start With the Problem, Not the Trend
September 3, 2025
1
min read
Mindset and Culture - What Really Separates Agencies That Win With Tech

Mindset and Culture - What Really Separates Agencies That Win With Tech
August 25, 2025
2
min read
Can Your Agency SOPs Pass the 7-Eleven Test?

Can Your Agency SOPs Pass the 7-Eleven Test?
July 29, 2025
3
min read
Disruption by Design: What IB FutureFest Got Exactly Right

Disruption by Design: What IB FutureFest Got Exactly Right
July 23, 2025
2
min read
The Most Powerful Automation in Your Agency Is Already in Your Inbox
The Most Powerful Automation in Your Agency Is Already in Your Inbox
July 6, 2025
2
min read
Insurance Agency Tech: Making Integrations Work for You

Insurance Agency Tech: Making Integrations Work for You
July 6, 2025
1
min read
Don’t Just Send a Holiday Email. Send One Worth Opening.

Don’t Just Send a Holiday Email. Send One Worth Opening.
July 1, 2025
1
min read
Automation That Works: Real-World Wins for Insurance Agencies

Automation That Works: Real-World Wins for Insurance Agencies
June 30, 2025
3
min read
A Culture Worth Copying: How One Insurance Agency Invests in People and Progress

A Culture Worth Copying: How One Insurance Agency Invests in People and Progress
June 23, 2025
4
min read
AI Isn’t the Future—It’s Your Next Move

AI Isn’t the Future—It’s Your Next Move
June 23, 2025
2
min read
Adapt or Be Automated: Why AI Won’t Take Your Job. But Complacency Will.

Adapt or Be Automated: Why AI Won’t Take Your Job. But Complacency Will.
June 9, 2025
2
min read
AI and Automation in Action

AI and Automation in Action
June 5, 2025
2
min read
How Tariffs Could Impact Tech in Independent Insurance Agencies

How Tariffs Could Impact Tech in Independent Insurance Agencies
June 4, 2025
2
min read
Accountability and Making SOPs Stick

Accountability and Making SOPs Stick
May 14, 2025
1
min read
How to Actually Build SOPs

How to Actually Build SOPs
May 6, 2025
2
min read
The Power of a Playbook – Why SOPs Are Worth the Time

The Power of a Playbook – Why SOPs Are Worth the Time
April 24, 2025
1
min read
You Can’t Scale Chaos – Why Agencies Need Written SOPs

You Can’t Scale Chaos – Why Agencies Need Written SOPs
April 22, 2025
2
min read
Automating the Mundane: 3 Tasks You Shouldn't Be Doing Manually

Automating the Mundane: 3 Tasks You Shouldn't Be Doing Manually
March 3, 2025
2
min read
Don’t Be Like the Yankees: Outdated Policies Will Make You Look Foolish

Don’t Be Like the Yankees: Outdated Policies Will Make You Look Foolish
February 26, 2025
3
min read
Office Space Day: Peter Gibbons’ Journey to 2025

Office Space Day: Peter Gibbons’ Journey to 2025
February 19, 2025
2
min read
Office Space Day: Bill Lumbergh’s Journey to 2025

Office Space Day: Bill Lumbergh’s Journey to 2025
February 19, 2025
3
min read
Office Space Day: Celebrating 26 Years of Workplace Evolution

Office Space Day: Celebrating 26 Years of Workplace Evolution
February 19, 2025
2
min read
Unlocking Efficiency: How Commission Reconciliation AI Tools Are Changing the Game for Insurance Agents

Unlocking Efficiency: How Commission Reconciliation AI Tools Are Changing the Game for Insurance Agents
February 12, 2025
3
min read
Navigating the Sales Maze: Why Your Insurance Agency Needs a Sales Pipeline

Navigating the Sales Maze: Why Your Insurance Agency Needs a Sales Pipeline
February 12, 2025
2
min read
Moneyball for Insurance: Using Data to Drive Smarter Agency Decisions

Moneyball for Insurance: Using Data to Drive Smarter Agency Decisions
February 12, 2025
2
min read