The Biggest Finding in Catalyit’s 2026 State of Tech Report

Independent agencies don’t have a technology problem.

They have an execution problem.

Agencies already have access to powerful tools. The challenge is getting those tools adopted, integrated, and used consistently.

That’s one of the clearest themes from Catalyit’s 2026 State of Tech Report, thanks to Momentum AMP.

What We’re Seeing

Technology conversations are changing.

Less:

• What software should I buy?

More:

• How do I improve workflows?
• How do I drive adoption?
• How do I eliminate duplicate work?
• How do I get more value from what I already own?

The agencies pulling ahead aren’t buying more technology.

They’re building better operational habits.

AI Adoption Is Growing. Governance Isn’t.

AI is moving fast.

Agency governance is not.

Only 19% of agencies report having a formal AI policy.

At the same time, agencies are increasingly using AI for:

• Customer communications
• Policy reviews
• Proposal generation
• Data analysis
• Documentation

The opportunity is real.

So is the risk.

The takeaway

Don’t start with tools.

Start with:

• Governance
• Staff training
• Approved use cases
• Workflow integration

AI isn’t the competitive advantage.

How you deploy it is.

Cybersecurity Is Improving, But Gaps Remain

The good news:

• 88% use automatic virus scans
• 78% use cloud-based file storage
• 74% use MFA

The concern:

• 40% lack password management policies
• 36% don’t regularly train employees
• Only 27% use an outside cybersecurity partner

Many agencies have security tools.

Fewer have mature security programs.

The Real Competitive Advantage

The strongest agencies are focused on:

✔️ Workflow discipline
✔️ Operational accountability
✔️ Change management
✔️ Adoption and training
✔️ Smarter integrations

Technology alone doesn’t create results.

Execution does.

What’s Next?

Use the State of Tech Report as a benchmark.

Then take the Agency Tech Assessment to see:

• Where your agency stands
• Where gaps exist
• What to prioritize next

The goal isn’t more technology.

The goal is a better-running agency.

Explore the 2026 State of Tech Report and see how your agency compares.