SUPERAGENT by SUPERAGENT AI, Inc.

• Inbound call answering, qualification and routing

• Multi-channel outbound: calls, SMS, email, voicemail

• ACORD-ready quote intake capture

• Renewal outreach ahead of X-date

• Producer training with AI customer personas

• Post-call scoring, 0 to 100 across eight competencies

• AgencyZoom, HawkSoft and RingCentral integrations

• Appointment booking into producer calendars

AI agents built only for US insurance agencies. Six agents answer inbound calls, run outbound campaigns, capture quote intake, drive renewals, train producers and score calls after they end.

Independent agencies lose revenue in predictable places: calls that ring out after 5pm, leads that go cold because nobody followed up, producers re-typing the same intake data into carrier portals, renewals that lapse without a conversation, and new producers who take months to become productive.

 

SUPERAGENT puts an AI agent on each of those. The Inbound agent answers every call around the clock, works out whether the caller needs service or is shopping, captures what the agency needs and routes them to the right producer. The Outbound agent works aged and new leads across calls, SMS, email and voicemail, and books appointments straight into producer calendars. The Quoting agent pulls intake data out of the conversation into ACORD-ready fields so nobody re-keys it. The Retention agent calls policyholders ahead of X-date to book coverage reviews and surface cross-sell. The Training agent lets new producers practise against AI customer personas across every line of business before they touch a live lead. The Live Call agent scores every call after it ends, 0 to 100 across eight competencies, so owners get coaching insight without listening to recordings.

 

It connects to AgencyZoom, HawkSoft and RingCentral, so it works inside the systems an agency already runs.

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AI runs the agents themselves, not a dashboard. The Inbound and Outbound agents hold real voice conversations, work out intent, capture details and route to a producer. The Quoting agent pulls intake data from the conversation into ACORD-ready fields. The Training agent generates customer personas for producers to practise against, then grades the conversation. The Live Call agent scores each call after it ends, 0 to 100 across eight competencies.

 

Agencies set the rules, scripts and escalation paths. A producer can take over at any point.

• Important company certifications: None currently. SOC 2 is on our roadmap.

• Relevant industry awards or distinctions: Backed by Antler. Founded 2025.