Joined November 2024 | Last Updated December 2024
From filling a claim to updating account information, Replicant’s conversational AI platform autonomously resolves up to 80% of customer service interactions.
Features & Quick Stats
How Replicant Helps Independent Agents/Brokers: Replicant significantly aids insurance agents in several ways, particularly in enhancing their efficiency and improving hiring and retention rates:
- Automation of Repetitive Tasks
- Improved Call Routing
- Higher First-Time Resolution Rates
- Reduction in Average Handle Time
- Enhanced Customer Satisfaction
- Support During Peak Times
- Retention Through Job Satisfaction
- Training Efficiency
AI Capabilities: Replicant delivers conversational AI designed for resolution, not agent escalation: High accuracy, human-like experience, enterprise ready, up to 80% resolution rate.
Integrations: Yes – view list of common integrations.
Certifications/Awards: GDPR, PCI, SOC2, HIPAA. Winner of the 2023 Silver Stevie Award for a Contact Center Solution, New Version. Received SIIA CODiE Award for Best Artificial Intelligence Driven Technology Solution of 2022.
Key Features:
- Scalable AI Agents
- Premium Voices
- Over 30 Languages
- Multichannel Support via Voice, SMS & Chat
- Build Workflows with Intuitive No-Code & Low-Code Self-Service Tools
- Real-Time, Actionable, & Customizable Dashboards & Analytics
Website: replicant.com
Contact: [email protected]
Headquarters: San Francisco, CA
Number of Employees: 200
Area of Operations: United States, Canada, United Kingdom
Partnerships: Google Cloud Partner
Exclusive Catalyit Deal: Yes
Need Help?
Want to make sure this is the right solution for your agency? We can help! Reach out to Catalyit.
Compare Replicant to other solutions on the Catalyit Generative AI, Chatbots, & RPAs Guide.
Submit your review | |
