Company Name
Trinilogics, LLC

Product Name
JAMS

Do you support mobile device access?
No

What platform does your software use? 
Cloud Hosting, On Premises, Client Server Software, Native Browser Based

If your system integrates with other platforms, CRMS or AMS, which ones and how?
None

What is your average number of users per agency?
–

Is custom activity tracking available?
Yes

Is suspense/follow-up tracking available?
Yes

Is task management available?
Yes

Are reminder notifications and alerts available?
SMS, Email, Pop-up

Can the system prioritize and flag notes with important items on top?
Yes

Does your system track all user activity?
Yes

Is reporting on activity data available?
Yes

Is there a dashboard feature included in the system?
No

Is the dashboard customizable based on role in the agency?
No

Is there a dashboard alert of items past the due date?
No

Is location and mapping integration available?
Yes

Are Microsoft 365 integrations available?
Email

Is VoIP integration available?
No

Is SMS/Texting integrated into your system?
Yes

Do you have custom form capability?
Yes

Do you have fax integration?
No

Do you have electronic signature integration?
Yes

Do you have the ability to import schedules?
No

Are fillable ACORD forms available?
Yes

Do you provide an open and well documented API?
No

What is your document creation capability?
Proprietary word processing

What data sources available for merging into documents?
Contact, Policy, Coverage, Claim, Accounting

Do you have system security by role and function?
Yes

Is automatic renewal processing available?
Yes

Do you integrate with comparative quoting systems?
No

Is there carrier submission management available?
No

Are there policy processing workflows?
Yes

Is there a custom proposal module?
Yes

Can you split or merge customers?
Yes

Can you split and/or merge policies between customers?
Yes

Can a user customize views for “my” policies, etc?
Yes

Can you archive customer data and documents?
Yes

Can you purge customer data and documents?
No

Does your system track claim activity?
Yes

Do you support claim download?
No

Does the system support real-time interface for claim inquiry?
No

What additional capabilities do you provide?

• Sales pipeline management

Please clarify whether these are native features, or offered as add-ons or through an integrated third party:
–

Is scanning and attaching to client file capability included with system?
Yes

Is scanning and attaching to carrier file capability included with system?
Yes

What other features are available with document management/scanning?

• Drag and drop file attachment
• Global document search capability
• Any type of document and/or file can be imported

Is accounting integrated into your system?
Yes

What additional features does your system offer? 

• General Ledger
• Company Payables
• Vendor Payables
• Customer billing
• Account Payables
• P&L and Balance Sheet

Are all data fields available for reporting?
Yes

Can you do Boolean searches of data?
Yes

What reports do you have the capability to provide?

• Commission payable reports
• Commission receivable reports
• Export reports to Excel
• Production level reporting
• New business reports
• Sales production by employee
• X-date reports

Are commercial downloads available?
Yes

Are personal downloads available?
Yes

Are direct bill commission download available?
Yes

Is agency and employee license tracking available?
No

Can the agency procedures be made available in the system?
Yes

Is employee time tracking available?
No

What tools are available for customer self-service? 

• Fax integration

What type of system support do you provide?

• Support by email
• Support by phone
• Training using videos
• Training by person virtually
• On screen help