Author: Experience.com

Customer retention is both economically sensible as well as crucial for long-term success in the insurance sector.

Let’s turn our attention to the critical moment so pivotal to customer loyalty – the claims process – and how understanding the customer’s perspective during claims and their experience impacts retention.

Focusing on moment-based communication and feedback collection at critical points in the claims journey enables unrivaled transparency, allowing claims leaders to leverage and optimize the claims process.