Catalyit Premium Partner Since February 2024 | Last Updated May 2024
The Experience.com online reputation platform is designed to help businesses boost their experience excellence, harness the insights from customer feedback, and establish unwavering trust among their audience. They empower companies to not only maintain an exceptional online reputation but also to leverage it as a tool for acquiring new business.
Features & Quick Stats
Core Business: Online Reputation
How Experience.com Helps Independent Agents/Brokers: Experience.com offers a tool called Search Rank Platform that helps agents and brokers improve their online visibility. They can claim a free profile or upgrade for additional features. This allows them to enhance their organic leads, expand their network through partner promotion, and take control of their online presence.
Integrations: We are completely open and integratable. We have established integrations with all the largely common CRMs like HubSpot and Salesforce for example and hundreds of CRM, AMS and other data integrations beyond that. Because we can integrate with anything, we have a team focused on expanding our list of existing integrations and partners, with a special focus on investing in insurance.
Certifications/Awards: We are number 1 in Experience Management Satisfaction on G2, and ranked on 17 other reports in Winter 2024. We are also in top 5 places to work on cloud.
Videos:
Website: experience.com
Contact: [email protected]
Headquarters: San Ramon, CA
Number of Employees: 200
Exclusive Catalyit Deal: $10 off PRO Package
EXCLUSIVE DISCOUNT FOR CATALYIT SUBSCRIBERS:
Use the promo code CAT10OFF for $10 off our PRO Package every month for 24 months.
Catalyit Team Review
Improve Your Customer Experience with Experience.com's Feedback Surveys
Published: July 19, 2024
What we like:
- Streamlined feedback process: Experience.com simplifies gathering feedback through customizable surveys, making collecting valuable insights on customers easy.
- Improved SEO: The platform boosts your SEO by assisting in Google review collection and social media post management. It has many resources to help with Online Reputation management.
- Social Media Management: Send feedback responses to your social media accounts automatically. You can link the accounts through the Experience.com platform and choose which responses you want to be posted.
- Employee Performance Insights: Get detailed analytics on employee performance based on customer feedback, enabling businesses to identify strengths and areas with potential improvement.
- GenAI-Generated Reply: com provides GenAI-generated reply suggestions so businesses can streamline responding to customer feedback. Automating the manual task of reviewing responses will give employees more time to focus on other business operations.
Things to consider:
- Learning Curve: Navigating the platform can be challenging, and understanding its features may require additional time and training for users. However, they have a team of customer Success managers who can assist with this process.
- Limited customization: While the surveys are customizable, some users may find restrictions in customizing them to their specific needs.
Summary:
Experience.com is a dynamic customer experience management platform designed to help businesses, especially insurance agents, harness the power of feedback to improve their services. By offering customizable surveys, detailed analytics, and seamless social media integration, the platform enables users to gather and analyze customer insights efficiently.
Final Thoughts:
Experience.com is a top-notch platform for agencies looking to enhance their customer experience. The platform offers a range of invaluable tools, including customizable surveys, detailed analytics, AI reputation management, and employee performance tracking, that can help agencies gain valuable insights into their customer base. With these insights, agencies can make informed decisions to drive continuous improvement and satisfaction.
* Unbiased review based upon information and insights available.
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