Catalyit Premium Provider Since 2022 | Last Updated May 2024
From the beginning, our mission has always been to use technology to help independent insurance agencies accomplish more. At Archway Computer, we believe that your insurance agency’s technology should give your agency a competitive advantage. Our team of insurance technology specialists allow us to advise, plan, implement, and support your agency’s specific technology vision and mission. We want insurance agents to use technology to grow your book of business.
Features & Quick Stats
Core Business: Managed IT Services
How Archway Helps Independent Agents/Brokers: We take all the IT headaches away and keep our clients secure and compliant.
Integrations: AMS360, Partner XE, and Applied Epic
Partnerships: Vertafore Orange, SIS, Keystone
Certifications/Awards: Amazon Web Services
Exclusive Catalyit Deal: Yes
Videos:
Key Features:
- 24/7 Help Desk
- Security and Compliance
- Tech Consulting
- Cloud Solutions
- Digital Marketing
- Backup and Recover
Website: myarchway.com
Contact: [email protected]
Headquarters: Agoura, CA
Number of Employees: 50
Area of Operations: All US
Catalyit Team Review
Long-Time Player Dedicated Solely to the Insurance Market
Published: January 11, 2023
What we like:
- Affordable pricing
- Long-term experience
- Robust range of IT support offerings
| Yes/No | Top Features |
|---|---|
| Managed IT Services | |
| 24x7 Remote Help Desk included | |
| IT Security & Compliance Management | |
| Software updates | |
| Cloud/Amazon Web Services | |
| Virus/Spam/Ransomware Protection | |
| Backup & Disaster Recovery Services |
Summary:
Archway is a long-time player in the IT support world and one of the few that are dedicated solely to the insurance market. As a result, they are well-versed in nearly every major Insurance agency specific software, including the major agency management systems. They have also been recognized as Vertafore’s first official IT Support Orange Partner.
Key Features:
They offer a wide variety of services that cover almost everything an agent would need for protection and support. Originally starting as an IT support company in 2011, Archway has evolved its services to include cyber protection and hosted desktops (DaaS – Desktop as a Service). Sometimes dealing with a local IT person in your city can be frustrating if they don’t understand how all the pieces fit with your Tech Stack. With Archway, you will find a good depth of understanding of Insurance specific software.
Archway has put together a collection of services that provides an agency with a “one phone call” approach to your internal network IT needs. Primary services included in their offering: (They do have additional services beyond this list)
- Managed IT Services
- 24×7 Remote Help Desk Included
- IT Security & Compliance Management
- Software Updates
- Cloud/Amazon Web Services
- Virus/Spam/Ransomware Protection
- Backup & Disaster Recovery Services
Supported Platforms:
To make things even easier, Archway offers a hosted server using AWS and Azure. This allows you to move your tech stack to an online Windows desktop, allowing you to connect from anywhere you have a location. This gives you a completely managed environment at an affordable price.
Given their range of services and experience in the insurance industry, Archway should be considered as an option for any agency to help with their IT needs.
* Unbiased review based upon information and insights available.
Product Reviews
Are you an Archway Computer user? Share your experience and leave a review!
Archway Computer Product FAQ
Archway Computer delivers unparalleled, secure Managed IT Services, strategically designed and supported by a team of proven, experienced IT engineers and technical staff-24/7/365.
Cybersecurity
Do you provide email encryption?
Yes
Do you provide a spam filter?
Yes
Are links inside email messages scanned before opening?
Yes
Is your antivirus solution real-time protection?
Yes
Is your antivirus solution monitored?
Yes
Are you able to detect devices that do not have protection installed?
Yes
Do you provide penetration testing?
No
Do you provide network security monitoring?
Yes
Will your network security alert 24/7?
Yes
Is your network security attended by a person?
Yes
Do you offer multi-factor authentication?
Yes
Do you provide automatic patch management?
Yes
Is your endpoint protection based on behaviors or a threat database:
Behaviors based
Do you provide Managed Endpoint Protection that is compliant with applicable regulatory requirements?
Yes
Do you provide a Threat and/or Risk Analysis that is compliant with regulatory requirements?
Yes
Do you provide services for writing a Written Information Security Plan (WISP)?
Yes
Do you provide a Written Security Policy for Third-Party Service Providers?
Yes
Do you provide procedures for disposal of non-public information?
Yes
Do you provide assessments on an ongoing scheduled basis?
Yes
Do you provide forensic analysis in the event of a security breach?
No
Do you provide an Incident Response Plan that is in line with regulatory
requirements?
Yes
Do you provide a disaster recovery plan?
Yes
Do you provide a backup and restore solution?
Yes
Is backup onsite?
No
Is backup offsite cloud based?
Yes
Frequency of backup?
Daily
Are snapshot backups available?
Yes
Do you provide best practice training for email activity?
Yes
Do you provide staff training in avoiding cybersecurity threats?
Yes
Do you provide frequent short training videos?
Yes
Are the videos monitored to ensure they are watched?
No
Do you provide mock phishing emails that are tracked?
Yes
IT/MSP
What percent of your business is managed services as opposed to break/fix?
85% is managed services 15% is project based, no break/fix
How long have you been classified as an MSP?
Since 2011
Do you have Professional Liability Errors and Omissions insurance in place?
Yes
Do you offer a flexible range of contracts and plans for support?
All are month to month agreements, security only, full suite of services, project only are the types of agreements we have.
Do you provide an evaluation of a new client before offering services?
We do free security reviews for all Catalyit referred agencies.
Do you offer an implementation plan of new technology requirements based on your evaluation?
Yes
Do you offer 24×7 support?
Yes
Do you have insurance industry client experience?
Yes
How many insurance agencies do you have as clients?
207
Geographic range of your insurance clients:
National
States in which you have clients:
Nearly all 50
Do you offer client references?
Yes
Have you experienced a cyber incident or disaster with a client and implemented a planned Incident Response?
We have had several clients phished, but have not experienced and disasters, and nothing rising to the level of a formal Incident response.
If a client is located out of state, how do you handle on-site service calls?
We do this through the use of contractors, our own employees, and through our partnership with Field Nation, a national provider of “feet-on- the-street” IT support.
Do you require all technicians with your company to have certifications?
No
Archway Computer Videos
Archway Demo
Archway Product Pitch
Need 1:1 Help?
Our team of industry leaders can help you maximize your existing technology, discover and evaluate potential alternatives, and even assist with implementing new solutions in your agency.
Compare Archway Computer to other solutions on these Catalyit Guides.
Submit your review | |
