Summary:
Archway is a long-time player in the IT support world and one of the few that are dedicated solely to the insurance market. As a result, they are well-versed in nearly every major Insurance agency specific software, including the major agency management systems. They have also been recognized as Vertafore’s first official IT Support Orange Partner.

Key Features:
They offer a wide variety of services that cover almost everything an agent would need for protection and support. Originally starting as an IT support company in 2011, Archway has evolved its services to include cyber protection and hosted desktops (DaaS – Desktop as a Service). Sometimes dealing with a local IT person in your city can be frustrating if they don’t understand how all the pieces fit with your Tech Stack. With Archway, you will find a good depth of understanding of Insurance specific software.

Archway has put together a collection of services that provides an agency with a “one phone call” approach to your internal network IT needs. Primary services included in their offering: (They do have additional services beyond this list)

• Managed IT Services
• 24×7 Remote Help Desk Included
• IT Security & Compliance Management
• Software Updates
• Cloud/Amazon Web Services
• Virus/Spam/Ransomware Protection
• Backup & Disaster Recovery Services

Supported Platforms:
To make things even easier, Archway offers a hosted server using AWS and Azure. This allows you to move your tech stack to an online Windows desktop, allowing you to connect from anywhere you have a location. This gives you a completely managed environment at an affordable price.

Given their range of services and experience in the insurance industry, Archway should be considered as an option for any agency to help with their IT needs.

* Unbiased review based upon information and insights available.