BPO-E&O Policy?

Yes

BPO-Minimum term of engagement

Two Months

BPO-Operations center/team based

[India]

BPO-Agency able to interview and select support staff

Yes

BPO-Staff located only on-site?

Yes

BPO-Background check as part of your hiring process?

Yes

BPO-Contract termination process?

Yes

BPO-Ideal agency size to work with

[1-5, 6-10, 11-25, 26-50]

BPO-Cybersecurity policies/measures?

Yes

BPO-Outsourcing services provided

[Policy Processing & Servicing, Accounting, New Business, Renewals, Marketing, Operations]

BPO-AMS familiar with

AMS360, QQCatalyst, Sagitta, BenefitPoint, Applied EPIC, EZLynx, TAM, HawkSoft, Veruna, Salesforce

BPO-Minimum term of engagement required?

Yes

BPO-Quality control/reviews/accountability for your staff?

Yes

BPO-Onboarding time

Less than a week

BPO-Staff device policies

[Devices used are company-owned, Company has control of the computer, Staff are blocked from downloading and saving files, Company uses a third-party for security protection, Company provides VPN and/or encryption between devices, Company provides real-time monitoring of staff devices, Devices are only connected via ethernet cable]

BPO-Agency data stored on your network?

No