Features & Quick Stats
Key Features
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AI-Powered Call Insights & Summaries
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Cloud-Based Business Phone System
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CRM/AMS Integrations
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Call Routing, Call Queues, and Ring Groups
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Call Recording
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Voicemail-to-Email
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Softphone Desktop & Mobile App
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SMS & Business Text Messaging
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Call Analytics & Reporting
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White-Glove Onboarding & U.S.-Based Support
Core Business
How Lightspeed Voice Helps Independent Agents & Brokers
Lightspeed Voice helps independent insurance agencies streamline client communications and improve productivity through deep integrations with leading CRM and agency management systems. Incoming calls trigger instant screen pops with customer data, enabling agents to respond faster and deliver more personalized service, while all call activity is automatically logged to maintain accurate records and reduce manual entry.
With NOVA AI, agencies gain powerful call intelligence including automated transcripts, summaries, and key insights that make follow-ups faster and more effective. Custom AI-driven data helps agency leaders identify trends, improve coaching, and enhance overall client experience.
Integrations
AI Capabilities
Lightspeed Voice’s AI add-on, NOVA, provides call transcription and call summaries that can be logged directly into a customer’s record within integrated CRM and agency management systems. This reduces manual note-taking and ensures key details from every call are accurately captured and easily accessible.
NOVA Pro extends these capabilities with deeper, customizable intelligence and analytics, including custom call summaries, call success scores, call queries, Ask NOVA functionality, and automated follow-ups. These tools are built around what matters most to each agency, allowing teams to quickly surface the insights that matter most from every conversation and create more meaningful coaching opportunities.
Together, NOVA and NOVA Pro turn everyday call activity into actionable data, helping agencies improve efficiency, strengthen customer relationships, and make more informed business decisions.
Certifications & Awards
Relevant industry awards or distinctions:
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Business Intelligence AI Excellence Award 2025
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Unified Communications Excellence Award 2025
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2026 Unified Communications Product of the Year Award
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2026 MSP Today Product of the Year Award
Product FAQs
Phone Systems
Does the agency have to use specific phones with your service?
No
Is your solution hosted or on-premise?
Hosted
Do you offer true unlimited calling for United States and Canada?
Yes
If there is a contract, what are the terms?
Varies based on price and terms
Do you provide burstable SIP VoIP trunks?
No
Do you have an insurance agency focus?
Yes
What insurance agency software do you integrate with?
Better Agency, InsuredMine, AgencyZoom, AMS360, QQCatalyst, HawkSoft, EZLynx, Partner Platform, NowCerts
Please check all features your platform offers
[Conference Bridge, Video Conferencing, Softphone, Find Me/Follow Me, Mobile App, Business Text Messaging, Voicemail to Text, Voicemail to Email, Call Recording and Rating, Call Pulling, VoIP Caller ID, Call Routing, Call Forwarding, Anonymous Call Rejection, Auto Attendant, SIP Trunking, Priority Alerts, Push to Talk]
Who is liable for fraudulent calls?
Company
Do you provide installation services?
Yes