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Joined November 2024 | Last Updated February 2025

From filling a claim to updating account information, Replicant’s conversational AI platform autonomously resolves up to 80% of customer service interactions.

Features & Quick Stats

Key Features

  • Scalable AI Agents
  • Premium Voices
  • Over 30 Languages
  • Multichannel Support via Voice, SMS & Chat
  • Build Workflows with Intuitive No-Code & Low-Code Self-Service Tools
  • Real-Time, Actionable, & Customizable Dashboards & Analytics

Core Business

Resolving customer calls 100% with conversational AI

How Replicant AI Agent & Conversation Intelligence Helps Independent Agents & Brokers

Replicant significantly aids insurance agents in several ways, particularly in enhancing their efficiency and improving hiring and retention rates:

  • Automation of Repetitive Tasks
  • Improved Call Routing
  • Higher First-Time Resolution Rates
  • Reduction in Average Handle Time
  • Enhanced Customer Satisfaction
  • Support During Peak Times
  • Retention Through Job Satisfaction
  • Training Efficiency

Integrations

Yes – view list of common integrations.

AI Capabilities

Replicant delivers conversational AI designed for resolution, not agent escalation: High accuracy, human-like experience, enterprise ready, up to 80% resolution rate.

Partnerships

Google Cloud Partner

Certifications & Awards

GDPR, PCI, SOC2, HIPAA. Winner of the 2023 Silver Stevie Award for a Contact Center Solution, New Version. Received SIIA CODiE Award for Best Artificial Intelligence Driven Technology Solution of 2022.