ACT Chatbot Guide

Since the start of the COVID-19 pandemic, customer expectations have changed dramatically. Is your organization keeping up?

Expectations for instant service and ease of doing business have never been greater.

Your agency needs to meet these expectations to compete in our increasingly digital-first world.

You may be seeing an increase in the use of chatbots by various organizations. The reason?

Chatbots help you provide an immediate customer service option, realize cost savings, and reduce staff workload by implementing an intelligent chatbot.

If you have not considered using chatbots, you likely have many questions on how to get started! Fortunately, The Agent’s Council for Technology (ACT) has created “An Agent’s Resource Guide To Chatbots” to help.

Powered by the expertise of ACT’s Customer Experience Workgroup, you will learn:

• What is a chatbot?
• Challenges and benefits of using them
• Purchase and implementation considerations
• And so much more

This easy-to-use Agent’s Chatbot Resource Guide is available free to all Big ‘I’ member agencies.

Web-based and downloadable PDF versions are available on the ACT website.

Download the guide today to begin your education on why and how you can use chatbots to improve customer relationships.

Has your organization created a chatbot? If so, what has been your experience?