Catalyit Premium Partner Since August 2025 | Last Updated August 2025

Lava Automation provides insurance agencies with highly trained Virtual Assistants to manage back-office and customer service tasks—such as policy servicing, renewals, data entry, client communications, claims follow-up, and appointment scheduling—freeing agency owners to focus on growth. In addition, we design, implement, and support workflow automations through a 60-day build sprint and up to a year of adoption support, integrating tools like Zapier, VOIP systems, and conditional forms to connect systems, streamline operations, enhance customer experience, and improve efficiency.

Features & Quick Stats

Key Features

  • Handle repetitive & time-consuming tasks to free up your time
  • Access skilled talent from around the world
  • More cost-effective than hiring a full-time employee
  • Flexibility to scale support up or down depending on your business demands
  • Claims processing, underwriting, policy administration, & customer service
  • Unlimited campaigns
  • DYF content writing
  • Full business vision
  • Data forever
  • AI management

Core Business

Agency optimization through workflows and labor arbitrage.

How $50 Million Blueprint by Lava Helps Independent Agents & Brokers

Reduce manual outreach and stuff slipping through the cracks while outsourcing the busy work. Simply put increase revenue while cutting costs.

  • Virtual Assistant (VA) Staffing: We provide highly trained Virtual Assistants to insurance agencies across the U.S., helping them handle time-consuming back-office and customer service tasks so agency owners and producers can focus on growth. Our VAs handle a variety of tasks such as policy servicing, renewals, data entry, client communications, claims follow-up, and appointment scheduling.
  • Automation Solutions: We design, build, and manage workflow automations that streamline agency operations, improve customer experience, and increase efficiency. We conduct a 60 days sprint to build the entire process out, and then remain on for up to 1 year to ensure adoption. This includes third-party Integrations such as Zapier, VOIPs, and conditional forms to link disparate systems.

AI Capabilities

If our clients are using tools that integrate with their current platform, we'll assist with the integration.

 

Partnerships

We have several SIAA master agency partnerships

 

Certifications & Awards

SOC 2 Type 1, in the process of our SOC 2 Type 2

 

Subscriber Deals

$500 off our automation setup.

$50 Million Blueprint by Lava Videos

Let's Talk Outsourcing with Lava Automation

Let's Talk Outsourcing with Lava Automation