Novidea Insurance Management Platform by Novidea

Novidea Insurance Management Platform

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Joined April 2021 | Last Updated March 2026

Novidea is a leading provider of a unified, cloud-native insurance distribution platform. Novidea enables brokers, agents, MGAs, MGUs, and hybrid fronting carriers to manage the full customer journey across the insurance lifecycle on a single, real-time data foundation. The platform replaces fragmented systems with a customer-centric, data-driven, AI-ready architecture that delivers visibility, control, and actionable insight at the point of decision. Novidea supports efficient scaling, strong governance, and continuous change, while enabling modern digital experiences for both teams and customers. In 2024, Novidea acquired Docomotion, a leading document generation platform. Novidea currently serves more than 350 customers worldwide.

Features & Quick Stats

Key Features

  • Full 360° view of carriers, brokers & policyholders

  • Pre-Placement (Product Setup for Trading Partners / Accounts, Leads / Enquiries)

  • Quote-to-bind (Placement, Quotation, Open Market and Declaration Policy Management)

  • Risk Capture – Non-Life

  • Document Generation (Wordings & Clauses)

  • Policy Management (Post Placement Processing, Binder Management)

  • Endorsements

  • Transactions and Billing

  • Renewals 

  • IBA

  • Claims Management

  • Reports & Dashboards

  • Analytics

  • Legal Entity Setup

Core Business

Insurance Management Platform

How Novidea Insurance Management Platform Helps Independent Agents & Brokers

Pillar 1 - End-to-end customer journey platform

  • Problem: Policy-centric tools, fragmented workflows, multiple platforms and manual processes.

  • Value: Manage the full customer lifecycle on one platform, or adopt modularly by stage. Consolidating disconnected systems, optimizing manual processing and extending customer capabilities.

  • Differentiators: Customer-first operations, not just policy administration. A product-focused DNA around ‘consolidate’, ‘optimize’ and ‘extend’.

Pillar 2 - Data-driven architecture

  • Problem: Extensive manual processes, retrospective reporting, data warehouses, delayed insight.

  • Value: Automation and streamlining workflows. Consolidate existing. Every data element is reportable and auditable in real time, with dashboards embedded in day-to-day work.

  • Differentiator: Reportability at every stage of the insurance lifecycle. Actionable insight at the point of work - shifting from reactive to pro-active reporting.

Pillar 3 - Global-first approach

  • Problem: Non-global platforms stitched together via acquisitions and local instances, no central standards and reporting.

  • Value: Market-specific customization through global capabilities. Multi-national/multi-currency/multi-language/multi-legal entity support out of the box, each with its own financial reporting, base currency, and operational structure to maintain clean financial segregation and entity-level control. Segregate workflows, data, and compliance across distributed entities in one instance. Manage shared trading partner accounts as a single record so clients, brokers, and coverholders can be linked across multiple entities. Gain a unified 360° view of relationships across the group. Multi-country regulatory and taxation support, configurable by jurisdiction. Reduce duplication and improve relationship management with centralized, shared accounts while entities remain financially independent. Add new geographies easily to the existing platform configuring languages, documents, products, local taxes and regulations while keeping a standard way of working. Tailor by country for lines of business, regulations, taxes, languages, and reporting needs. Dedicated rollout team moves country to country, ensuring consistent knowledge transfer, process alignment, and rapid delivery.

  • Differentiators: Global data centers easily deployed. One platform with multiple offices each using local language .The only platform truly designed to support clients' global growth aspirations and entry into new markets seamlessly (e.g., Howden Australia, Singapore, Malaysia, Hong Kong implementations via configuration).

Pillar 4 - Self-sufficiency and continuous innovation

  • Problem: Vendor dependency slows change and drives recurring transformation cycles.

  • Value: Clients evolve workflows, products, and reporting post go-live through configuration and admin tooling.

  • Differentiator: Add new lines of business with limited operational disruption and incremental cost. Continuous change without downtime, heavy upgrade projects, or reliance on the vendor.

Integrations

View all integrations and partners

AI Capabilities

AI depends on clean, accurate, structured data. Novidea provides the reliable, governed real-time insight, and supports selected embedded AI providers when required, including Salesforce Agentforce.

 

Certifications & Awards

  • Important company certifications: SOC 1, SOC 2, SOC 3 and ISO 27001, ISO 27017 and ISO 27018

  • Relevant industry awards or distinctions: View awards

Product FAQs

Agency Management System
Suspense/follow-up tracking?

Yes

Direct bill commission download available?

Yes

Electronic signature integration?

Yes

Track all user activity?

Yes

Purge customer data/documents?

Yes

User customize views for "my" policies?

Yes

Employee time tracking available?

Yes

Personal downloads available?

Yes

Custom proposal module?

Yes

Location/mapping integration?

Yes

Support real-time interface for claim inquiries?

Yes

Ability to import schedules?

Yes

Agency/employee license tracking available?

Yes

Dashboard feature included?

Yes

Integrate with comparative quoting/rating systems?

Yes

Tools available for customer self-service

[Policy changes, Client issue certificates, Client portal, eSignature integration, Fax integration]

Split/merge customers?

Yes

Task management?

Yes

Commercial downloads available?

Yes

Boolean searches of data?

Yes

Open documented API?

Yes

Track claim activity?

Yes

System support provided

[Support by email, Support by live chat, Support by phone, Training in-person, On screen help, Training using videos, Training by person virtually]

Support claim download?

Yes

Accounting integrated?

Yes

Split/merge policies between customers?

Yes

All data fields available for reporting?

Yes

Software/platform access

[Native Browser Based]

Reporting on activity data?

Yes

Document creation capability?

Both proprietary word processing and Microsoft Word

Document management/scanning features available?

[Drag and drop file attachment, Other, Global document search capability]

Reporting capabilities

[Commission payable reports, Commission receivable reports, Export reports to Excel, Production level reporting, Marketing campaign reports, New business reports, Sales production by employee, X-date reports]

Agency procedures available in system?

Yes

Fillable ACORD forms?

Yes

Marketing capabilities

[Automated marketing campaign management, Newsletter generation and distribution, Sales pipeline management, Survey generation distribution, Dashboard specific to marketing and sales, Risk surveys, Social platform management, Referral management]

Data sources available for document merging

[Contact, Policy, Coverage, Claim, Accounting]

Dashboard customizable by agency role?

Yes

SMS/Texting integrated?

Yes

Scanning/attaching to client file capability?

Yes

Policy processing workflows?

Yes

Automatic renewal processing available?

Yes

Dashboard alert of items past due?

Yes

Custom activity tracking?

Yes

System security by role/function?

Yes

Carrier submission management available?

Yes

Fax integration?

Yes

VOIP integration?

Yes

Custom form capabilities?

Yes

Microsoft 365 integration

[Email, Calendar, Tasks]

Reminder notifications/alerts available

[SMS, Email]

Archive customer data/documents?

Yes

Scanning/attaching to carrier file capability?

Yes

Accounting features offered

[Third party integration (e.g. QuickBooks), Account Payables, P&L and Balance Sheet, Vendor Payables, Company Payables, Customer Billing]

Prioritize/flag notes?

Yes

Mobile device access

Yes