Let's Talk Outsourcing with Cover Desk

The Rundown

Cover Desk, a virtual assistant service with operations in the Philippines and Mexico, is helping insurance agencies across the U.S. and Canada manage capacity challenges with dedicated and shared-service VAs.

The Context

• Agencies often struggle with quoting, claims support, and insurance accounting tasks.
• Cover Desk VAs integrate seamlessly by working in U.S. time zones and participating in team meetings.
• Cover Desk's services alleviate a major pain point for agencies—remarketing and re-quoting accounts.
• Onboarding is quick, with VAs ready to start in just days.
• Extensive training and ongoing support ensure that VAs are well-prepared for agency workflows.

Why it Matters

Time-consuming, repetitive tasks can drain agencies' resources and slow growth. By outsourcing these functions to trained virtual assistants, agencies can refocus on client relationships and business expansion—without compromising efficiency.