51% Of Agency Employees Feel Burned Out. However, The Answer Isn’t More Wellness Programs, It’s A Different Conversation About Workload.

Liberty Mutual's 2025 Independent Agents at Work Study published a set of numbers that every agency leader should be sitting with. 51% of insurance agency employees report feeling burned out. 57% say they are mentally and physically exhausted. 65% of frontline staff say they often feel stressed at work. And 39% of frontline employees have considered leaving their current position.

This is not a story about agencies failing their people. The same study makes clear that the vast majority of agencies already offer flexibility, already support work-life balance, and already invest in wellness programs. Agency leaders are doing the things they were told would help; however, the data simply shows that those things, on their own, are no longer enough.

There is a growing body of organizational psychology research that explains why. Individual-focused interventions — meditation apps, mental health days, wellness stipends — are valuable, but they don't address burnout when the structural cause is workload design. This is not a criticism of any agency; rather, it's a recognition that the work itself has changed faster than the operating model.

The Liberty Mutual study found something important: agencies with more digital tools, specifically tools that eliminated repetitive, high-friction tasks, reported meaningfully lower burnout across all roles. The tools most associated with reduced burnout weren't expensive enterprise platforms. The insight is straightforward. When an account manager spends four hours on a manual policy review that purpose-built software can support in fifteen minutes, the remaining 3 hours and forty-five minutes don't just become available time, they become available cognitive capacity. The substitution matters as much as the time savings.

This is the conversation that deserves more attention in the industry. 𝗜𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝘀 𝗰𝗵𝗼𝘀𝗲 𝗮 𝗰𝗼𝗺𝗽𝗹𝗲𝘅 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆, and they can handle complexity. What's harder to sustain is a workload composition where the majority of the day consists of tasks that don't require judgment, expertise, or relationships. That ratio is what produces exhaustion, and it's also the ratio that technology can most directly improve.

The agencies that are addressing burnout most effectively aren't the ones with the best wellness programs. They're the ones that have looked at their workflows honestly and asked which parts of the day are draining their best people without producing client value. Then they're systematically removing those parts with solutions like Outmarket.

Burnout in insurance is solvable. The solution isn't more resilience training; it's a different conversation about what the work should look like.

Learn more about Outmarket AI.

Sources:

• Liberty Mutual / Agent for the Future, 2025 Independent Agents at Work Study — Burnout 2025

• Triple-I Blog, "Insurance Agency Burnout: New Solutions Needed as Traditional Approaches Fall Short"

• IA Magazine, "Stress Fracture: Identifying and Preventing Burnout at Independent Agencies," November 2025

• Insurance Business Magazine, "The Perfect Storm of Stress – Why Are Staff at Insurance Agencies Burning Out?"