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Catalyit Guide

Cybersecurity, IT, and Managed Services

All you need to know about cybersecurity, IT, and Managed Service Providers (MSPs).
Section I: Cyber, IT & MSPs Basics
  
Section I

Cybersecurity, IT Providers, and Managed Services Basics

What are Cybersecurity, IT and Managed Service Providers?

Cybersecurity keeps your agency safe. It protects client data, blocks threats, and helps you respond fast when something goes wrong.

 

IT and MSP partners keep you running. They manage devices, updates, backups, and day-to-day tech issues so your team stays productive.

Why it matters

  • Prevent breaches and ransomware
  • Meet carrier and regulatory requirements
  • Protect business continuity
  • Build client trust with a secure operation

What's the Difference?

IT Providers or Managed Service Providers (MSPs)

MSPs often offer different levels of services and solutions to help either supplement or replace internal IT. They may also offer different levels of service and resources that can help improve your local or virtual infrastructures, keep systems up and running, and provide general consulting for IT related projects.

Cybersecurity Providers or Managed Security Services Providers (MSSPs)

MSSPs offer services and solutions specific to cybersecurity and sometimes data security compliance. They typically work with an IT resource to provide guidance for the security practices with more of a focus on uncovering risk, creating a cybersecurity program for IT to implement and follow, and may sometimes provide solutions to help manage risks and threats.

IT Solutions

Some IT solution providers may offer technology or resources that can be used whether you have internal IT or use a 3rd party MSP. These solutions are commonly leveraged to monitor performance, improve efficiency, or support other aspects of the IT focus.

Cybersecurity Solutions

Cybersecurity solution providers may offer technology or resources more focused on risk management, threat monitoring and response, compliance efforts, and other cybersecurity and data security compliance initiatives.

Cyber Liability Sales Resources

This unique category includes a collection of providers that can support your agency or your clients with cyber liability and cyber risk reduction. They may include solutions you can extend to your clients, or various ways to help you in the process of selling cyber liability and analyzing cyber risk.

 

   
Section II

Cybersecurity, IT, and MSPs in Insurance

“To be successful as an independent insurance agency, it is critical to maintain a reliable and secure environment that balances efficiency and security.

Many agencies quickly find out that it is no easy task to keep up with the rate of change in technology while staying in compliance with tightening data security requirements and staying ahead of evolving threats. This leaves many agencies at a disadvantage as they end up being more reactive than proactive, which is a more costly and dangerous path to walk.

Based on your completed Tech Assessment and where you are today, we will help you understand what an appropriate IT or Cybersecurity roadmap might look like and help connect you to the providers that are best suited to help you get there. No matter your size, budget, or internal resources for IT and cybersecurity, we have providers that can help you and that are familiar with the unique needs of today's insurance agency.”
Ryan Smith_circle
Ryan Smith

Cybersecurity, IT & Data Security Compliance Consultant

Day-to-Day Operations

Cybersecurity

Cyber provider monitors for threats and blocks suspicious activity.

Cybersecurity

Managed Services

MSP manages system updates, user accounts, devices, and permissions.
Managed Services

IT

IT team provides help desk support for staff.
IT

Backups

Backup systems protect data automatically.
Backups

Reporting

Monthly reports show system health, vulnerabilities, and uptime.
Reporting

Training

Security awareness training reduces the risk of phishing incidents
Training

 

       
Section III

Cybersecurity, IT, and MSPs in Action

These resources show you how to put cyber, IT and Managed Services to work inside your agency.

Check Out:

Defining IT and Cybersecurity: Core Functions and Objectives
IT operations room split screen-1

Defining IT and Cybersecurity: Core Functions and Objectives

Explore the critical distinctions and overlaps between IT services and cybersecurity to help businesses navigate these essential domains effectively.

Building a Cybersecurity Culture in Your Agency
cybersecurity training session-1

Building a Cybersecurity Culture in Your Agency

Create a cybersecurity culture in your agency to protect data, reduce risk, and strengthen your team through awareness and training.

Navigating Insurance Data Security and Compliance
Close up of a lot of law reports in library

Navigating Insurance Data Security and Compliance

Learn how insurance agencies can stay compliant with data security laws, implement NIST and CIS frameworks, manage third-party risk, and prevent data breaches.

The Importance of a Solid AI Cybersecurity Policy
Conceptual digital image of lock on circuit background-1-2

The Importance of a Solid AI Cybersecurity Policy

AI is changing how we work—don’t let cybersecurity fall behind. Learn how to create smart policies, secure tools like ChatGPT and Copilot, and manage AI-related risks.

Pitfalls to Avoid in Your Cyber Journey
man-crossing-plank-bridge_16-9-scaled

Pitfalls to Avoid in Your Cyber Journey

Looking to create a more formal cybersecurity approach to address your cyber risk? Discover 14 common cybersecurity pitfalls and learn how to effectively avoid them to protect your business.

Annual Tech-Up: 21 Areas Insurance Agencies Need to Check ASAP
tech-up document checkbox

Annual Tech-Up: 21 Areas Insurance Agencies Need to Check ASAP

Use this insurance agency checklist to boost profits, stay compliant, and streamline operations. Includes tasks for budgeting, cybersecurity, marketing, and more.

Series: Something’s “Phishy”!

Something’s “Phishy”! Part One
pexels-mikhail-nilov-6963098-man-looking-at-code

Something’s “Phishy”! Part One

Phishing is a top cyber threat. Discover how social engineering works and how to protect your business.

Something’s “Phishy”! Part Two
pexels-mikhail-nilov-6963098-man-looking-at-code

Something’s “Phishy”! Part Two

Phishing scams use urgency, deception, and impersonation. Learn how they work and how to spot them in time.

Something’s “Phishy”! Part Three
pexels-mikhail-nilov-6963098-man-looking-at-code

Something’s “Phishy”! Part Three

Strong security means nothing if employees fall for phishing. Learn to enhance email security, train staff, and stay protected.

         
Section IV

Set Yourself Up for Cybersecurity, IT, and MSP Success

Setting Up for Success

Assess Your Needs

Identify your current IT setup, recurring issues, gaps, and the level of protection you need.

Choose Your Support Model

Fully managed MSP, co-managed IT, cybersecurity-only provider, or help-desk support.

Review Must-Have Services

Endpoint protection, patching, MFA, email security, network monitoring, backup and recovery, SOC monitoring, device management, user onboarding/off-boarding, and security training.

Evaluate Providers

Experience with agencies, response time SLAs, tools used (RMM, SIEM, MDR), reporting quality, pricing model, and alignment with cyber insurance requirements.

Ongoing Maintenance

Quarterly reviews, updated security policies, regular training, and continuous monitoring.

How Your Agency Wins

  • Fewer security incidents
  • Faster computer performance
  • Less downtime
  • Clear documentation for compliance
  • Stronger protection and improved productivity

 Bottom Line

Start small, set clear expectations, and communicate often. The best cybersecurity, IT, and Managed Services partnerships feel like an extension of your team, not a replacement for it.

      
Section V

Cybersecurity, IT, and MSP Insurance Solutions

Take a closer look at all your available options by visiting their profiles.

Live Oak IT Partners
Live Oak IT Partners

Live Oak IT Partners
by Live Oak IT Partners

Boutique IT managed services provider offering proactive support, cybersecurity, or strategic IT planning.

IT/MSP Cybersecurity

Rhodian Group
Rhodian Group

Rhodian Group
by Rhodian Group

Rhodian removes the complexity between businesses and people through Technology, Cybersecurity, and Compliance.

Cybersecurity IT/MSP

SMARTcloud Services - myAGENCYcloud
SMARTcloud Services - myAGENCYcloud

SMARTcloud Services - myAGENCYcloud
by Smart I.T. Services, Inc.

Providing strategic IT services to independent insurance agencies since 1991.

Cybersecurity IT/MSP

Archway Computer
Archway Computer

Archway Computer
by Archway Computer

Cybersecurity IT/MSP

BreachRisk™ for Insurance
BreachRisk™ for Insurance

BreachRisk™ for Insurance
by BreachBits, Inc.

Cybersecurity Data Analytics Specialty Solutions

BreachRisk™ for Service Providers
BreachRisk™ for Service Providers

BreachRisk™ for Service Providers
by BreachBits, Inc.

Cybersecurity IT/MSP

Cyber Sainik
Cyber Sainik

Cyber Sainik
by Cyber Sainik

Cybersecurity IT/MSP Niche Insurance Markets

CyberFin - Relentless CyberSecurity Protection
CyberFin - Relentless CyberSecurity Protection

CyberFin - Relentless CyberSecurity Protection
by CyberFin

Cybersecurity

Cybersecurity Services
Cybersecurity Services

Cybersecurity Services
by Ember Trail

Cybersecurity

Enigma eCompl(i)
Enigma eCompl(i)

Enigma eCompl(i)
by Enigma Networkz

Cybersecurity

Havoc Shield
Havoc Shield

Havoc Shield
by Havoc Shield

Cybersecurity

IT Managed Services
IT Managed Services

IT Managed Services
by Vine IT & Cybersecurity

IT/MSP Cybersecurity

Managed IT Services
Managed IT Services

Managed IT Services
by TPx

Cybersecurity Phone Systems IT/MSP

Managed IT Services
Managed IT Services

Managed IT Services
by Kite Technology Group

Cybersecurity IT/MSP

Motiva Networks
Motiva Networks

Motiva Networks
by Motiva Networks

Cybersecurity IT/MSP

RSM
RSM

RSM
by RSM

Cybersecurity IT/MSP

Secure Managed Services and Support
Secure Managed Services and Support

Secure Managed Services and Support
by Redbird Security

Cybersecurity IT/MSP

Systech MSP
Systech MSP

Systech MSP
by Systech MSP

Cybersecurity IT/MSP

Tri-State Computer Solutions
Tri-State Computer Solutions

Tri-State Computer Solutions
by Tri-State Computer Solutions

Cybersecurity IT/MSP Phone Systems

Westech Solutions
Westech Solutions

Westech Solutions
by Westech Solutions

IT/MSP

 Pro Tip

Take the Tech Assessment to identify where cybersecurity and IT can have the most significant impact.

     
Section VI

Cybersecurity, IT, and MSP Comparison Grid

Make an informed decision by comparing solutions side-by-side. Click the logo to take a deeper dive and learn more about the solution.

Brand/Product name
Cyber, IT/MSP or Both
Insurance Industry Experience
Cyber Risk Assessment
Endpoint Protection
Best Practice Training for Email
Phishing Email Simulations
SOC for 24x7 Monitoring
Staff Security Awareness Training
Last Updated
     
Section VII

Demos & Videos

Insurance Data Security Laws
Cybersecurity

Insurance Data Security Laws

October 23, 2025
Microsoft 365 Security Tune Up
Cybersecurity

Microsoft 365 Security Tune Up

October 16, 2025
Culture's Impact on Cyber Risk
Cybersecurity

Culture's Impact on Cyber Risk

October 9, 2025
IT vs Cybersecurity - Do you have gaps?
Cybersecurity

IT vs Cybersecurity - Do you have gaps?

October 2, 2025
AI Cybersecurity 101
AI

AI Cybersecurity 101

July 10, 2025
Cybersecurity in the Age of AI: Protecting Your Business While You Grow
CyberFin

Cybersecurity in the Age of AI: Protecting Your Business While You Grow

June 19, 2025
      
Section VIII

TechTips

GetLYIT 2025: Top Takeaways
AMS

GetLYIT 2025: Top Takeaways

November 3, 2025 2 min read
Cyber Month Recap: 4 Must-Reads to Secure Your Agency
Cybersecurity

Cyber Month Recap: 4 Must-Reads to Secure Your Agency

November 3, 2025 1 min read
Maximizing Agency Growth with an Annual Tech Checkup
AMS

Maximizing Agency Growth with an Annual Tech Checkup

October 29, 2025 2 min read
Annual Tech-Up: 21 Areas Insurance Agencies Need to Check ASAP
Budgeting

Annual Tech-Up: 21 Areas Insurance Agencies Need to Check ASAP

October 26, 2025 3 min read
Navigating Insurance Data Security and Compliance
Cybersecurity

Navigating Insurance Data Security and Compliance

October 26, 2025 2 min read
Boost Your Microsoft 365 Security
Cybersecurity

Boost Your Microsoft 365 Security

October 20, 2025 3 min read
        
Section IX

State of Tech Report

34%

of Catalyit agencies use a dedicated cybersecurity solution.

33%

rely on a full-service IT or MSP partner.

For the fourth year, Catalyit is partnering with Big “I” state associations to survey independent insurance agencies nationwide about their current tech stack. Agencies are sharing the solutions they use, their ratings, and where they see the most opportunities.

Take the Agency Tech Assessment and tell us what powers your agency’s operations. See the results this spring in the 2026 State of Tech in Independent Insurance Agencies Report.

           
Section X

Catalyit's Cybersecurity, IT, and MSP FAQ

What agents are asking.

Q: What is the difference between an IT provider, a Managed Service Provider, and a cybersecurity provider?

A: An IT provider handles basic tech support and fixes issues as they come up. A Managed Service Provider (MSP) proactively manages your entire technology environment, including devices, updates, backups, and help desk support. A cybersecurity provider focuses specifically on protecting your systems and data through tools like threat monitoring, endpoint protection, and incident response.

Q: How do I know if my agency needs an MSP?

A: You likely need an MSP if your team is spending too much time on tech issues, you have recurring downtime, your systems aren’t being updated regularly, or you lack a clear cybersecurity plan. Agencies with 10 or more employees or remote/hybrid teams often benefit most from MSP support.

Q: Should I outsource cybersecurity or hire someone in-house?

A: Most agencies outsource cybersecurity because keeping up with threats, tools, monitoring, and compliance requires specialized expertise. In-house hires can support internal processes, but a dedicated cybersecurity provider or MSP delivers broader protection, 24/7 monitoring, and typically lower cost than building a full internal team.

          
Section XI

Next Steps

Ready to put cybersecurity, IT, and MSPs to work in your agency?

Talk to Us
Connect with Catalyit Consulting to develop a customized IT and cybersecurity strategy that fits your agency's goals.

Take the Agency Tech Assessment
Discover where you have gaps in your IT and cybersecurity so you can protect your agency systems and data.

Join Our Next Webinar
Learn about new solutions and see how agencies are using IT and cybersecurity partners to boost efficiency and protection.

Catalyit laptop mock-up

 Bottom Line

Start small, stay curious, and keep learning. Each step builds a smarter, more efficient agency.

Contributors:

Ryan Smith_circle

Ryan Smith

Casey Nelson_circle-min

Casey Nelson

Angela-Ford_circle-min

Angela Ford

Guide Last Updated: December 2025

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